Payments and Refunds – Rent To Go

1. RentToGo takes no payment

Searching, contacting shops and writing reviews on RentToGo are free. We do not collect rent, deposits, booking fees or any other money from renters, and we never ask you to pay a shop through us. If anyone asks you to pay RentToGo, or to pay a shop an advance "on behalf of RentToGo", it is a scam: tell us and call 1930.

2. Paying the rental shop

Prices, deposits, cancellation and refund terms are set by each shop. Agree them with the shop before you pay, ask for a receipt, and keep a record of the vehicle's condition (photos at pickup and return help).

3. Disputes with a shop

If a shop does not return your deposit or does not honour what was agreed, raise it with them first. You can also tell us: we may remove a listing that breaks our rules, and we will help where we can, but we cannot refund or hold money for either side.

4. Payments made in the earlier RentToGo app

RentToGo used to offer online booking and payment in its app. If you paid through that service and have a question about a refund, write to [email protected] with your booking reference and we will look into it under the terms that applied at the time.