Questions and answers
58 answers about renting from local shops on RentToGo, from prices and documents to safety and privacy. RentToGo is a free directory: you call or WhatsApp the shop, and you pay the shop directly.
Using RentToGo
What is RentToGo?
RentToGo is a free directory of local vehicle rental shops: bikes, scooty, cars, SUVs, tempo travellers and cars with a driver. We show the vehicles and day rates that independent shops give us. You then call or WhatsApp the shop yourself. We start in Surat, Gujarat.
Is RentToGo free?
Yes. Searching, contacting shops, asking us to find a vehicle and writing a review are all free for renters. Shops are listed free too.
Do I need an account or to download the app?
No. You can browse and contact shops on the website or in the app without signing up. We only ask for your mobile number if you write a review, or if you ask us to find a vehicle for you or chat with support and choose to share it. The app is optional.
Can I book a vehicle on RentToGo?
No. RentToGo does not take bookings or reserve vehicles. You call or WhatsApp the shop, agree the dates, price and deposit with them, and the rental is between you and the shop.
Does RentToGo show whether a vehicle is available on my dates?
No, availability changes all the time and only the shop knows it. You can add the dates you need on a vehicle page, and we put them in the WhatsApp message to the shop. Always confirm with the shop before you travel.
How do I find a vehicle?
Pick your city, then choose a type such as bikes, scooty, cars, SUVs, tempo travellers or with driver. You can search by vehicle, shop or area, and sort by price or newest. Each vehicle page has the price, details, documents to bring and Call and WhatsApp buttons.
How does "Shops near me" work?
It uses your phone's location once to sort shops by distance. Your browser asks permission first. We do not save your location. If you say no, you can still pick your city and browse.
I could not find the vehicle I need. What now?
Use the "Can't find what you need? Tell us" form on the rent and city pages, or message the help chat. Tell us the vehicle, area and dates. We ask rental shops for you and get back to you on WhatsApp or by call, usually the same day (Monday to Saturday, 9 am to 6 pm).
Which vehicles can I rent?
Bikes, scooty, cars, SUVs, tempo travellers and cars with a driver, depending on what shops in your city have listed. Each city page shows what is available now.
Cities and areas
Which cities does RentToGo cover?
Right now Surat and the Statue of Unity area (Kevadia). We plan to add more cities in Gujarat. A city appears with vehicles only when real shops are listed there, so we do not show empty pages.
Can I rent in Surat and drop the vehicle somewhere else?
That is up to the shop. Many shops only take vehicles back at their own place, and some limit how far you can go. Ask about drop-off, distance limits and extra charges when you call.
Can I rent a vehicle near the Statue of Unity?
Yes, if a shop there has listed one. Open the Statue of Unity page to see what is available and call the shop to confirm, especially on weekends and holidays when demand is high.
My city is not listed. Can you add it?
Tell us the city and the vehicles you need using the request form. If you run a rental shop there, you can list it free and we will add your city.
Prices, deposits and payment
Does RentToGo charge any fee, commission or booking fee?
No. RentToGo does not collect rent, deposits, booking fees or any other money from you, and shops pay no commission to us.
Who do I pay, and when?
You pay the rental shop directly, usually when you collect the vehicle, on the terms you agree with them. Ask for a receipt.
Are the prices on RentToGo final?
The prices come from the shops and can change, for example on weekends, festivals or for longer trips. Treat the listed price as a starting point and confirm the total with the shop before you go.
What is the deposit?
Many shops ask for a refundable deposit. When a shop tells us the amount, it shows on the vehicle page as "Deposit asked". The amount and when you get it back are set by the shop, so agree it first and ask for a receipt.
What else might I be charged for?
Ask the shop about fuel, kilometre limits, helmets, late return, cleaning, damage and traffic fines before you pay. These terms are set by each shop and are not shown by RentToGo.
How do I get a refund or cancel?
Cancellation and refund terms are set by each shop, so agree them before you pay. RentToGo takes no money, so we cannot refund or hold money for either side. If a shop does not honour what was agreed, tell us and we may remove its listing.
Someone asked me to pay RentToGo or send an advance by UPI. Is that real?
No. RentToGo never asks you to pay us or to pay a shop through us. Fraudsters sometimes copy listings and ask for an advance. Do not send money before you have seen the vehicle and the person. Report it to us and to the national cybercrime helpline 1930 or cybercrime.gov.in.
I paid through the older RentToGo app. Can I get help?
RentToGo used to offer online booking and payment in its app. If you paid that way and have a question, write to [email protected] with your booking reference and we will look into it under the terms that applied then.
Documents and rules
What documents do I need to rent?
Usually a valid driving licence for that type of vehicle and a government photo ID such as an Aadhaar card. Each vehicle page lists what the shop asks you to bring. Shops set their own rules, so confirm when you call.
Do I need a driving licence?
Yes, for self-drive vehicles you need a valid licence for that vehicle type. If you do not want to drive, choose a car with a driver.
Will a shop accept a licence from another state or country?
Many do, but it is the shop's decision. Ask before you travel, and carry the original licence and a second ID.
Is there a minimum age?
You must be old enough to hold a licence for that vehicle. Some shops also set their own minimum age or ask for extra proof, so ask the shop.
Do I have to wear a helmet?
Yes, riders must wear a helmet. Ask the shop whether a helmet is included and whether there is a charge for a second one.
Can I take the vehicle to another city or state?
Some shops allow it and some do not, and distance or area limits and extra charges may apply. Tell the shop where you plan to go before you agree.
What does the shop need from me when I return the vehicle?
Return it at the agreed time and place, with the fuel and condition you agreed. Photos of the vehicle at pickup and at return protect both of you.
Trust and safety
Does RentToGo own, inspect or insure the vehicles?
No. The vehicles belong to independent shops. We do not own, operate, insure, maintain or inspect them. Before you pay, check the vehicle and its papers yourself.
Does RentToGo check the shops?
Yes. Our team adds shops with their permission, or checks the listings shops submit before they appear. We also remove listings we find to be false. This is not a guarantee, so confirm details with the shop and check the vehicle yourself.
What does "Checked" with a date mean?
It is the date our team last confirmed the listing's details with the shop. A recent date is a good sign, but the shop's own answer on the phone is what counts.
What do "Rental plate", "Taxi plate" and "Private plate" mean?
They show the kind of number plate we saw on the vehicle. Rental and taxi plates are used for vehicles registered for hire. For a private plate we show a warning, and you should ask the shop about its rental permit before you rent.
What does "Rental permit: Seen by RentToGo" mean?
It means someone from RentToGo was shown a rental permit for the vehicle. It is not a guarantee. Ask the shop to show you the papers when you collect the vehicle.
What should I check at pickup?
Check the registration certificate, insurance and pollution certificate, and ask who is responsible if something goes wrong. Walk around the vehicle and take photos of any scratches. Check fuel, tyres, brakes, lights and the helmet. Take the shop's phone number and an emergency contact.
How do I avoid scams?
Do not pay an advance to anyone you have not met or verified. Call the shop on the number on RentToGo and be careful of anyone who changes the number or asks you to pay by UPI to a different person. Meet the shop in person before you pay. RentToGo never asks for money.
What if there is an accident, a breakdown or a traffic fine?
Your rental agreement is with the shop, so what happens is set by the terms you agreed with them. Ask the shop about breakdowns, damage, insurance cover and fines before you leave, and keep their emergency number. RentToGo is not a party to the rental.
How do I report a wrong listing or a bad experience?
Tell us through the help chat, on WhatsApp or at [email protected]. We may remove a listing that breaks our rules. For fraud, also call the national cybercrime helpline 1930.
Reviews
Who can write a review?
Anyone can write a review after confirming their mobile number with a one-time code. It must describe your own genuine experience of renting from that shop.
Is my mobile number shown with my review?
No. We use it to send the one-time code and to stop duplicate or fake reviews. It is never shown with your review, only the name you choose to show.
Are reviews checked or edited?
We check reviews before they appear and may refuse, hide or remove a review that breaks our rules, for example abuse, advertising or personal details about others. We do not pay for reviews and we do not edit them.
Can a shop write reviews for itself or about a competitor?
No. That is against our rules and we remove such reviews.
Why does a vehicle or shop have no reviews?
RentToGo is new, so many shops have none yet. If you have rented from a shop, write the first one.
Help and contact
How do I contact RentToGo?
Use the Help button for a chat without an account, message us on WhatsApp, or email [email protected]. The Contact page has our current details.
When will I get a reply?
We reply within working hours, Monday to Saturday, 9 am to 6 pm.
Will RentToGo call or message me?
Only if you ask us to find a vehicle or start a chat and share your number. On the request form you tick a box to allow us to call or WhatsApp you about that request.
Is it safe to share details in the help chat?
Share only what we need, such as the vehicle, area and dates. Never share passwords, card numbers or one-time codes in the chat. We will never ask for them.
Your data and privacy
What does RentToGo collect about me?
When you browse, we count taps on Call, WhatsApp and Share for each listing, with the page, your browser type and a scrambled form of your internet address, so we can tell shops how many enquiries came through us. If you write a review, we keep your mobile number. If you chat with us, we keep your messages and any details you give.
Do you sell my data or show me ads?
No. We do not sell personal data or share it for advertising, and we do not use advertising or tracking cookies.
Does the shop get my phone number?
When you call or WhatsApp a shop, it sees your number the way it would for any call or message from your phone. We do not pass your details to the shop from the listing. If you use our "find it for me" form, we share your request and number only with the rental shops we ask for you.
How do I delete my account or my data?
You do not need an account to use RentToGo. If you created one, you can delete it in the app under Profile, or write to [email protected]. We delete it within 30 days. You can also ask us to show, correct or delete your data.
Who do I contact about a privacy complaint?
Write to our Grievance Officer at [email protected]. If you are not satisfied with our answer, you can complain to the Data Protection Board of India.
For rental shops
How do I list my shop and vehicles?
Message us on WhatsApp or use the help chat and tell us your shop's name, area and what you rent. Send real photos and your day rates, and tell us which phone number to show. Our team adds your vehicles, and in Surat we can visit to take photos.
Does it cost anything, and do you take a commission?
Listing is free and RentToGo takes no commission. Customers pay you directly, on your own prices and terms.
Which phone number do you show?
Only the number you choose, and only after you agree to it. You can ask us to remove or change it at any time.
How will I know whether RentToGo sends me customers?
We count the calls and WhatsApp messages that come from your listings and share a private report with you, so you can see what RentToGo brings. We cannot promise a number of enquiries.
Do I need permits for my vehicles?
Yes. You are responsible for holding the permits and registrations your vehicles need for rental, such as under the Rent a Cab Scheme, 1989 and the Rent a Motorcycle Scheme, 1997, and for keeping them roadworthy and insured.
How do I change a price, add a vehicle or take a listing down?
Message us with the change and our team updates it. You can ask us to hide a vehicle or remove your whole listing at any time.
Can customers book through RentToGo?
No. Customers see your listing and call or message you. You confirm the dates, price and deposit with them yourself, and you keep control of who you rent to.
Still have a question?
Use the Help button for a chat, or message us. We reply within working hours, Monday to Saturday, 9 am to 6 pm.